Uzair Ahmed is a Solutions Consultant at Cottonwood Automation, a home-service business process automation and outsourcing firm mainly for plumbing and HVAC systems. After graduating with a degree in Chemical Engineering from the University of Alberta, he started his career in a hybrid sales and technical role at Baker Hughes. Now, he works with business clients to reduce their costs by up to 60% through automating workflows and building an offshore team.

In this episode, we talked about automation, employee appreciation, hiring and training strategies…

Show notes

  • Introducing Uzair Ahmed. [2:13]
  • How Uzair reduces costs through automating HVAC and plumbing. [4:50]
  • The biggest problem with HVAC parts suppliers. [6:27]
  • Pre-recorded messages versus personally receiving calls. [8:08]
  • Situations where automation and AI pay off in business systems. [10:16]
  • The importance of writing down everything about your business. [11:42]
  • Data engineering, machine learning and regression analysis in businesses. [15:12]
  • Why business owners have issues with capacity planning. [16:07]
  • The benefits of hiring and delegation when managing tasks. [19:55]
  • The four things you need to be doing as a business owner. [23:23]
  • AI agents and the future of web developers in the industry. [26:12]
  • Key steps on how to start automating processes. [28:09]
  • Difficulties with scaling the automation business. [29:37]
  • How to get more information about Uzair. [35:21]
  • Three books on Uzair’s reading list. [35:49]
  • Where to draw the line when working with friends in the business. [49:56]
  • Uzair’s most important piece of advice to home service business owners. [52:09]


Resources And People Mentioned:


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