Troy Timmer is a registered corporate coach and business consultant at Certified Contractors Network. Troy is passionate about helping entrepreneurs become high performers by providing them with the right tools, skills, and proven processes to run their businesses. In this episode, we talked about customer service, leadership, marketing…
Show notes
- Introducing Troy Timmer. [00:30]
- What made Troy switch over from roofing to coaching. [02:19]
- How to effectively keep the employees you have. [04:41]
- How to choose recruitment firms for home service businesses. [06:10]
- Why cross-training should be part of your onboarding process. [08:07]
- What situational leadership is. [09:58]
- The four different developmental styles to consider in situational leadership. [10:21]
- How to go through your recruitment process to find the right person. [12:48]
- Why you should always be looking for great talent, even when you don’t need it. [13:08]
- Why you have to be slow to hire and quick to fire. [13:48]
- How understanding your strengths and weaknesses can help you manage your business better. [14:46]
- The mindset you need to free yourself from wearing too many hats in your business. [17:05]
- Why processes are important in leading and managing your team. [17:54]
- The biggest mistake that catches most entrepreneurs off guard when they’re trying to scale. [20:20]
- What a TQM Meeting is, and how it helps boost efficiency. [21:59]
- Troy talks about what it takes to be a strong leader. [24:24]
- How to build a structure for your team, and provide them freedom at the same time. [26:20]
- Why KPIs are crucial in any business. [28:09]
- How to use Facebook ads to attract the right talent. [31:11]
- The one thing you need to deliver to get more referrals for your business. [35:20]
- The biggest problem with operating on cash flow. [40:02]
- How to generate income continuously for your home service business. [41:40]
- Why your business should be established on Google. [43:56]
- How customer service managers can help your business get more customer reviews. [44:58]
- The three main reasons why a contractor will have a problem with a homeowner. [47:58]
- Troy’s most important piece of advice to home service business owners. [51:36]
- The five books on Troy’s reading list. [53:19]
Resources And People Mentioned:
- Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowles
- The E-Myth Revisited by Michael Gerber
- The E-Myth Contractor: Why Most Contractors’ Businesses Don’t Work and What to Do About It by Michael E. Gerber
- Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life by Spencer Johnson
- Peaks and Valleys: Making Good And Bad Times Work For You–At Work And In Life by Spencer Johnson
- The Success Principles(TM): How to Get from Where You Are to Where You Want to Be by Jack Canfield
- The Ultimate Sales Machine by Chet Holmes
- The 7-Power Contractor by Al Levy
How To 3x Your Calls, Leads, Sales In 90 Days
To reward early listeners, I’m giving out a guide that contains my formula to 8-figure success. I have tested and proven these strategies in my own $30M home service business. They work time and time again. Whether it’s getting more calls, more leads or more sale. All you have to do is do what I did, and you will 2x or 3x your business.
