Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $150 million-plus home service business with over 500 employees in 16 states. Through and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about hiring and retention, training, marketing, payment systems…

Show notes

  • Using a performance pay system for customer service representatives. [02:46]
  • Tommy’s thoughts on dealing with THC in illegal areas for drug testing. [07:48]
  • Book and program recommendations for new CEOs. [08:59]
  • The best way to hire for a skill-based business. [11:45]
  • Finding the best marketing platform for a start-up business. [14:06]
  • KPIs business owners should look for on a daily or weekly basis. [17:07]
  • Knowing when to have a say in the hiring process. [23:17]
  • Describing the dynamic between your sales guy and field supervisor. [26:57]
  • Tips on managing your marketing budget. [29:29]
  • The best scenario to pull out loans as a small business. [34:10]
  • Key metrics business owners should pay attention to on a profit and loss statement. [35:55]
  • Tommy’s opinion on investing between sale, training or marketing with a 30% close rate. [41:37]
  • When and how to implement performance pay. [50:55]
  • Advice for people stepping into a new leadership position at a company. [54:01]
  • The best way in managing consumable parts with a volatile supply chain. [56:42]
  • Advice on revamping one’s commission structure. [1:05:41]

Resources And People Mentioned:


In my new book, Elevate, I share how I created the right structures and incentives to build a team of A-players, and how that helped me build a $200M Garage Door business in 19 states. Order it now and get access to 5 free amazing bonuses!