Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $150 million-plus home service business with over 500 employees in 16 states. Through and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about hiring and retention, training, marketing, payment systems…

Show notes

  • Using a performance pay system for customer service representatives. [02:46]
  • Tommy’s thoughts on dealing with THC in illegal areas for drug testing. [07:48]
  • Book and program recommendations for new CEOs. [08:59]
  • The best way to hire for a skill-based business. [11:45]
  • Finding the best marketing platform for a start-up business. [14:06]
  • KPIs business owners should look for on a daily or weekly basis. [17:07]
  • Knowing when to have a say in the hiring process. [23:17]
  • Describing the dynamic between your sales guy and field supervisor. [26:57]
  • Tips on managing your marketing budget. [29:29]
  • The best scenario to pull out loans as a small business. [34:10]
  • Key metrics business owners should pay attention to on a profit and loss statement. [35:55]
  • Tommy’s opinion on investing between sale, training or marketing with a 30% close rate. [41:37]
  • When and how to implement performance pay. [50:55]
  • Advice for people stepping into a new leadership position at a company. [54:01]
  • The best way in managing consumable parts with a volatile supply chain. [56:42]
  • Advice on revamping one’s commission structure. [1:05:41]

Resources And People Mentioned:


This is my proven-and-tested playbook for growing your home service business without working like a madman. In this book you'll find everything from recruiting, marketing, sales, leadership, financing and much more! All I ask you is to cover the shipping cost.