Randy Pennington is the owner of Pennington Performance Group, a management consulting company that offers ground-breaking solutions to drive performance and organizational climate change for clients around the world. He is also the author of two best-selling books, “Make Change Work: Staying Nimble, Relevant, and Engaged in a World of Constant Change”, and “Results Rule!: Build a Culture That Blows the Competition Away.”
In this episode, we talked about change leadership, culture, burnouts, customer experience, work-life harmony…
Show notes
- Introducing Randy Pennington. [1:16]
- How Randy began his career journey and his work experiences over the years. [2:30]
- Leading indicators that make up success. [5:26]
- Three essential things on decision making. [9:39]
- Three things that every business can measure. [13:07]
- Why Sewell Lexus designs everything around their customer experience. [18:18]
- Why a massive plumbing job at Randy’s house took longer than expected. [24:49]
- Identifying people who are capable and competent in what they do. [28:38]
- The difference between change management and change leadership. [31:52]
- One of the biggest reasons why people don’t feel empowered. [35:59]
- Keeping up to where your business is today. [43:43]
- Having tough conversations with underperforming employees. [46:42]
- What Tommy talked about during his recently concluded orientation. [51:08]
- How leaders go from being successful to significant. [54:37]
- Choosing harmony rather than work and life balance. [1:00:14]
- Actions that lead to potential burnouts. [1:02:34]
- Three things that are key to a stress-free life. [1:04:00]
- Keeping your employees motivated. [1:06:28]
- How to get more information about Randy. [1:12:14]
- Four books on Randy’s reading list. [1:13:05]
Resources And People Mentioned:
- Randy’s email: [email protected]
- Make Change Work: Staying Nimble, Relevant, and Engaged in a World of Constant Change by Randy Pennington
- Results Rule!: Build a Culture That Blows the Competition Away by Randy Pennington
- Monday
- Trello
- Basecamp
- Sewell Lexus
- Influence: Science and Practice by Robert Cialdini
- DoubleTree
- Grace Murray Hopper
- F.T.I. Failure to Implement by Howard Partridge
- Ken Goodrich
- Off Balance On Purpose by Dan Thurmon
- The 7 Habits of Highly Effective People by Stephen Covey
- Rich Dad Poor Dad by Robert Kiyosaki
- The E Myth by Michael Gerber
- In Search of Excellence by Thomas Peters and Robert Waterman Jr.
- Good to Great by Jim Collins
- Find Your Red Thread by Tamsen Webster
- Principles for Dealing with the Changing World Order by Ray Dalio
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