Randy Pennington is the owner of Pennington Performance Group, a management consulting company that offers ground-breaking solutions to drive performance and organizational climate change for clients around the world. He is also the author of two best-selling books, “Make Change Work: Staying Nimble, Relevant, and Engaged in a World of Constant Change”, and “Results Rule!: Build a Culture That Blows the Competition Away.” 

In this episode, we talked about change leadership, culture, burnouts, customer experience, work-life harmony…

Show notes

  • Introducing Randy Pennington. [1:16]
  • How Randy began his career journey and his work experiences over the years. [2:30]
  • Leading indicators that make up success. [5:26]
  • Three essential things on decision making. [9:39] 
  • Three things that every business can measure. [13:07]
  • Why Sewell Lexus designs everything around their customer experience. [18:18]
  • Why a massive plumbing job at Randy’s house took longer than expected. [24:49]
  • Identifying people who are capable and competent in what they do. [28:38]
  • The difference between change management and change leadership. [31:52]
  • One of the biggest reasons why people don’t feel empowered. [35:59]
  • Keeping up to where your business is today. [43:43]
  • Having tough conversations with underperforming employees. [46:42]
  • What Tommy talked about during his recently concluded orientation. [51:08]
  • How leaders go from being successful to significant. [54:37]
  • Choosing harmony rather than work and life balance. [1:00:14]
  • Actions that lead to potential burnouts. [1:02:34]
  • Three things that are key to a stress-free life. [1:04:00]
  • Keeping your employees motivated. [1:06:28]
  • How to get more information about Randy. [1:12:14]
  • Four books on Randy’s reading list. [1:13:05]

Resources And People Mentioned:

GET YOUR FREE COPY OF MY NEWEST BOOK NOW!


This is my proven-and-tested playbook for growing your home service business without working like a madman. In this book you'll find everything from recruiting, marketing, sales, leadership, financing and much more! All I ask you is to cover the shipping cost.