Patrick Long is an expert on sales, scaling, recruiting operations and growth strategies. As the President of BizPAL, he helps residential plumbing, heating, cooling and electrical services in improving their sales, profitability, customer loyalty, and overall management.

In this episode, we talked about recruiting, business growth, pricing…

Show notes

  • Introducing Patrick Long. [1:07]
  • How Patrick got started on his career. [2:23]
  • How companies go from small beginnings to that next level. [3:37]
  • The kinds of training that Patrick specializes in, and some useful tips and insights for home service professionals to apply. [11:16]
  • Profit and indirect cost, and how the penny game exercise greatly helps in understanding these crucial concepts for business growth and profitability. [19:14]
  • Thoughts on how contractors should price to grow. [27:20]
  • Patrick’s insights on CSRs. [33:40]
  • Recruitment techniques, and how to get great players. [36:05]
  • One book on Patrick’s reading list. [42:00]
  • Patrick’s most important piece of advice to home service business owners. [43:38]

Resources And People Mentioned:


This is my proven-and-tested playbook for growing your home service business without working like a madman. In this book you'll find everything from recruiting, marketing, sales, leadership, financing and much more! All I ask you is to cover the shipping cost.