Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $200 million-plus home service business with over 700 employees in 19 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about business expansions, booking rates, recruitment and retention strategies, data analysis…

Show notes

  • Recent updates on Tommy’s life and books. [1:33]
  • What the future looks like for A1 Garage. [4:00]
  • Recruitment strategies and the role of area managers. [14:15]
  • Automating data analysis methods with BI Tools. [17:45]
  • Interpreting more data metrics for smarter business decision-making. [22:03]
  • How to do marketing the right way before scaling. [23:35]
  • The best way to begin networking for starters. [26:01]
  • Focusing on service and call center operations to improve booking rates. [31:42]
  • Reaching a broader market by offering different services. [32:50]
  • Insights on business expansion and software upgrades. [39:57]
  • Tommy’s recommendations for expanding into new markets with a new brand. [42:53]
  • The main difference between booking rates and conversion rates. [46:10]
  • Leaving failed companies vs. starting from scratch. [49:19]
  • The power of meaningful interactions to increase employee retention. [51:10]
  • How to send additional questions and access important resources from Tommy. [56:27]

Resources And People Mentioned:

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