Nathan Hirsch is the founder and CEO of FreeeUp.com, a talent marketplace that connects thousands of freelancers with businesses all over the world. He started hiring virtual assistants for his Amazon ecommerce business, which has over 10,000 customers, and earning up to 7 million dollars a year. Today, Nathan manages over 500 prevetted virtual assistants and freelancers on the Freeeup.com marketplace, and is passionate about helping businesses scale through working with remote talents. In this episode, we talked about customer service, hiring, processes…
Show notes
- Introducing Nathan Hirsch. [00:30]
- How Nathan started his entrepreneurship journey. [00:45]
- The advantage of sourcing remote talent on Freeeup vs other talent marketplace. [4:13]
- Why Nathan enforces an open-door policy, and how he’s able to maintain it despite his busy schedule. [07:03]
- How Nathan uses process and systems to get the same outcomes every time. [08:59]
- Nathan’s recommended approach to dealing with remote workers and freelancers who are not meeting expectations. [09:59]
- The three things Nathan looks for in a great candidate. [11:54]
- Why getting feedback is important when you’re trying to scale your business. [14:23]
- Why you should hire a specialist to take your business to the next level. [16:03]
- The one hiring mistake that Nathan will never forget. [18:35]
- Why you shouldn’t let bad hiring experiences stop you from hiring remote workers. [19:21]
- The proper way to effectively delegate to your team. [20:01]
- How to make remote working work. [20:58]
- The Amazon customer service secret that Nathan observes in his business. [23:30]
- How to keep getting raving reviews from clients. [25:29]
- The project management tools that Nathan swears by. [27:18]
- Why Nathan doesn’t believe in having a rating system for freelancers. [29:47]
- One book on Nathan’s reading list. [31:04]
- Where to get more information about Nathan and FreeeUp. [32:46]
Resources And People Mentioned:
- Freeeup.com/Blog
- Freeeup.com Marketplace
- Email: [email protected]
- Skype
- Trello
- Jira
- Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
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