Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about onboarding, employee discipline, advertising, insurance, operating manuals, sales…

Show notes

  • Tommy announces his upcoming second and third book. [3:19]
  • Some great books and tips on hiring and interviewing technicians and CSRs. [5:11]
  • A few software programs to use when onboarding company technicians. [7:17]
  • Tips on having tenured employees train the new ones better. [9:59]
  • Best advertising technique to use for on-demand jobs. [11:39]
  • Some workarounds for starting a home service business if you don’t have a contractor’s license. [13:29]
  • Recommendations on acquiring company health insurances. [14:32]
  • Updates on the Home Service Millionaire Club. [15:11]
  • The importance of having tough conversations with employees. [18:39]
  • Why you need to earn as much money as you can on the sidelines. [20:28]
  • Tips on setting up your first remote location. [23:22]
  • Gathering information for your company’s operating manuals. [26:02]
  • The importance of both productivity and performance when coming up with your pay structure. [28:24]
  • The best time to hire an expert and stick to outsourcing. [30:34]
  • Creating better job descriptions for office staff. [36:32]
  • Some tricks on how to sell more service agreements for garage doors. [38:21]
  • Things to prepare for before going “all-in” into a service type of business. [40:37]
  • Tommy’s favorite features on ServiceTitan. [48:27]
  • Tommy’s feedback on GreenSky. [53:11]

Resources And People Mentioned:


In my new book, Elevate, I share how I created the right structures and incentives to build a team of A-players, and how that helped me build a $200M Garage Door business in 19 states. Order it now and get access to 5 free amazing bonuses!