Laura Tolhoek is a Certified Human Resource Leader (CHRL) through the Human Resources Professional Association (HRPA), with over 15 years of experience in using sound HR practices with a pragmatic approach to improve business performance. As the proprietor of Essential HR Canada, she and her team work with clients, including major players in the restaurant, food service and retail world, in sorting through details and providing solutions.

In this episode, we talked about recruitment, employee development, employee retention…

Show notes

  • Introducing Laura Tolhoek. [1:20]
  • More information about Laura and how she got started in her career. [4:33]
  • How Laura helps professionals with their HR-related problems. [8:28]
  • All about Essential HR and the services that they provide. [9:53]
  • Perspectives on performance reviews: What they really are, why they’re important, and how to properly deal with them. [12:12]
  • Examples of effective gamification in the workplace. [16:25]
  • Advice on ideas about forward thinking instead of past thinking, and how these influence business development. [20:18]
  • The most underrated feature of small businesses when “selling” themselves to new hires. [23:08]
  • Building a decent pipeline of good employees. [27:00]
  • Perspectives on having customers sign a COVID release of liability before entering the home, and balancing training performance and employee expectations into retention. [34:00]
  • Tips for a new business with no existing reputation that wants to find good employees. [37:02]
  • The dynamics of business relationships in the new normal, and the types of people leaders should surround themselves with. [43:34]
  • Putting systems in place with the right software. [46:21]
  • Choosing the right software for CRM and payroll management. [51:54]
  • The right approach to getting through “tough conversations” with team members. [54:31]
  • How to get more information about Laura. [59:29]
  • Three books on Laura’s reading list. [1:00:38]
  • Laura’s most important piece of advice to home service business owners. [1:02:19]

Resources And People Mentioned:


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