Jim Olsztynski served as the editorial director of Plumbing and Mechanical from 1984 to 2011. A prominent writer in the industry with years of experience under his belt, he recently came out with a book titled Bumps On The Road To Riches: How to Avoid the Big Mistakes that Kill Small Businesses.

In this episode, we talked about leadership, recruitment, customer service…

Show notes

  • Introducing Jim Olsztynski. [0:54]
  • How he started writing plumbing and HVAC service providers, and why he wrote the book. [1:40]
  • How to avoid the big mistakes that kill small businesses. [4:50]
  • His insights on “working on the business and not in it.” [7:47]
  • The biggest advice he can give about hiring the right people. [18:49]
  • Techniques in hiring from the military. [26:15]
  • His thoughts on “the customer is always right.” [32:27]
  • His thoughts on customer service. [45:54]
  • His thoughts on excuses not to travel, and who really stands to gain the most from attending conferences. [52:50]
  • His perspectives on what really blew his mind throughout his career, and some of the things that he felt should have been done before. [54:59]
  • How to get more information about Jim. [59:57]
  • Three books on Jim’s reading list. [1:01:28]
  • Jim’s most important piece of advice to home service business owners. [1:03:45]

Resources And People Mentioned:


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