Jason is the Founder, President, and CEO of Phillips’ Painting, Roofing and Gutters, a multi-million dollar business. He was featured in CNBC’s Blue Collar Millionaires in 2017, which cast light on how he built his business 19 years ago with with a bucket of paint, $2 to his name, and unparalleled determination. In this episode, we talked about customer service, hiring, management…
Show notes
- Introducing Jason Phillips. [00:36]
- How Jason made the life-changing decision of starting his own business. [01:08]
- The biggest challenge in Jason’s entrepreneurial journey, and how he overcame it. [04:31]
- What Jason did which allowed him to work on the business instead of in it. [06:11]
- How documenting his business’ core processes helped Jason break through their revenue ceiling. [07:50]
- The key element in business leadership that nobody ever talks about. [09:31]
- The behavioral profiling tool that Jason uses to assess his employees’ strengths, weaknesses, and working style. [14:37]
- Why Jason uses this specific marketing platform for his growing business’ needs. [21:20]
- The importance of being clear on your values. [27:02]
- Jason’s advice for effective delegation. [28:18]
- The one mistake that a lot of small business entrepreneurs make. [29:02]
- How you as a business leader should take responsibility when an employee isn’t the right fit for your company. [33:03]
- The critical mistake that many leaders make when training their employees. [33:51]
- Why most qualified professionals will never respond to your job posting. [36:14]
- Jason shares several tips on where and how to find top talent for your home service business. [36:46]
- Why commission-based pay is a better incentive than hourly pay. [39:58]
- Jason’s take on what excellent customer service means. [44:31]
- The biggest customer service failure in most companies. [45:39]
- One question you need to answer when building your team. [50:21]
- The top books on Jason’s list. [55:39]
Resources And People Mentioned:
- The 21 Irrefutable Laws of Leadership by John Maxwell
- Traction by Gino Wickman
- The Advantage: Why Organizational Health Trumps Everything Else In Business by Patrick Lencioni
- How to Be a Great Boss by Gino Wickman and René Boer
- How to Win Friends & Influence People by Dale Carnegie
- EntreLeadership: 20 Years of Practical Business Wisdom from the Trenches by Dave Ramsey
- The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues by Patrick Lencioni
- Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim Collins
- The Millionaire Next Door: The Surprising Secrets of America’s Wealthy by Thomas J. Stanley and William D. Danko
How To 3x Your Calls, Leads, Sales In 90 Days
To reward early listeners, I’m giving out a guide that contains my formula to 8-figure success. I have tested and proven these strategies in my own $30M home service business. They work time and time again. Whether it’s getting more calls, more leads or more sale. All you have to do is do what I did, and you will 2x or 3x your business.
