Jason is the Founder, President, and CEO of Phillips’ Painting, Roofing and Gutters, a multi-million dollar business. He was featured in CNBC’s Blue Collar Millionaires in 2017, which cast light on how he built his business 19 years ago with with a bucket of paint, $2 to his name, and unparalleled determination. In this episode, we talked about customer service, hiring, management…

Show notes

  • Introducing Jason Phillips. [00:36]
  • How Jason made the life-changing decision of starting his own business. [01:08]
  • The biggest challenge in Jason’s entrepreneurial journey, and how he overcame it. [04:31]
  • What Jason did which allowed him to work on the business instead of in it. [06:11]
  • How documenting his business’ core processes helped Jason break through their revenue ceiling. [07:50]
  • The key element in business leadership that nobody ever talks about. [09:31]
  • The behavioral profiling tool that Jason uses to assess his employees’ strengths, weaknesses, and working style. [14:37]
  • Why Jason uses this specific marketing platform for his growing business’ needs. [21:20]
  • The importance of being clear on your values. [27:02]
  • Jason’s advice for effective delegation. [28:18]
  • The one mistake that a lot of small business entrepreneurs make. [29:02]
  • How you as a business leader should take responsibility when an employee isn’t the right fit for your company. [33:03]
  • The critical mistake that many leaders make when training their employees. [33:51]
  • Why most qualified professionals will never respond to your job posting. [36:14]
  • Jason shares several tips on where and how to find top talent for your home service business. [36:46]
  • Why commission-based pay is a better incentive than hourly pay. [39:58]
  • Jason’s take on what excellent customer service means. [44:31]
  • The biggest customer service failure in most companies. [45:39]
  • One question you need to answer when building your team. [50:21]
  • The top books on Jason’s list. [55:39]

Resources And People Mentioned:

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