Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $150 million-plus home service business with over 500 employees in 16 states. Through and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about marketing, pricing, operations, business growth and strategy…

Show notes

  • Where home service business owners should put their marketing money in an extremely saturated market. [02:46]
  • Why companies should trademark their name. [05:21]
  • Tommy’s thoughts on dealing with the GMB team. [05:53]
  • The proper ratio of texted dispatchers versus Customer Sales Representatives. [08:46]
  • How to go about pricing to address customer complaints. [11:07]
  • Tommy’s thoughts on servicing high-end clientele. [15:45]
  • Good alternatives on door-to-door advertising. [18:05]
  • Why electrical services have the possibility to grow to more than 20 million dollars. [19:29]
  • How to store systems and procedures in a manual. [24:42]
  • Knowing when to slow down and prioritize processes. [25:20]
  • Assessing the best phone system for your home service business. [27:01]
  • Three books on Tommy’s reading list. [27:38]
  • Creating marketing campaigns that makes the whole community talk about your home service business. [31:12]
  • Getting your technicians to go above and beyond their job. [33:15]
  • Recommended processes to make passive income for your home service business. [35:23]
  • Buying together with your competitors through a buyers group. [38:11]
  • Top three books to read this 2023. [40:32]
  • Some references home service business owners can use to learn more about building a referral networking partnership program. [46:40]
  • Choosing to hire between a salesman or a controller. [51:18]
  • Tommy’s worst employee story. [51:55]
  • The risk of having many employees. [57:45]

Resources And People Mentioned:


In my new book, Elevate, I share how I created the right structures and incentives to build a team of A-players, and how that helped me build a $200M Garage Door business in 19 states. Order it now and get access to 5 free amazing bonuses!