Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.

In this special episode of the Home Service Expert podcast, host and A1 Garage Doors owner Tommy Mello answers your biggest questions about things to look for in a CRM, shifting from a 1099 to W2 model, sales…

Show notes

  • What’s happening at A1 Garage Door. [00:46]
  • How to turn negativity into positive motivation. [02:24]
  • About Tommy’s new book. [04:07]
  • Hiring a dream manager and A1 Garage Door’s priorities. [04:44]
  • About Home Service Millionaire and Garage Door Freedom. [05:58]
  • Tommy’s views on dash and driver cams and their importance. [07:46]
  • Things to look for in a CRM. [08:57]
  • The advantage of shifting from a 1099 to a W2 Model. [10:03]
  • Tommy’s book reading style. [12:17]
  • Tommy’s tips on hiring. [14:53]
  • What drives the most revenue for Tommy. [16:10]
  • How to deal with a company that was not responsive to his offer. [17:55]
  • What Tommy is doing with his old vehicles. [21:08]
  • Why Tommy does not provide employees cell phones. [21:45]
  • Tommy’s advice to himself if he were a one-man show today. [22:54]
  • How to handle a small business that can’t afford to add additional staff. [26:18]
  • Why apprenticeships work for business. [30:01]
  • The power of promotional financing and rebates. [30:42]
  • Tommy’s tips on home warranties. [32:12]
  • A Zig Ziglar quote. [35:12]
  • How Tommy built his admin and dispatch group. [36:08]
  • Understanding service to sales to become profitable. [40:06]
  • Why you need to gain the buy-in of employees to ensure success. [43:55]
  • Sales psychology tips and book recommendations. [47:48]
  • The role of CSRs in sales. [50:43]
  • Tommy’s advice on how to grow a business. [51:28]
  • The right questions to genuinely ask your customers. [52:35]
  • Why having separate call tracking numbers works. [54:05]
  • How to deal with fake listings. [55:09]
  • Focus on getting great reviews over worrying about fake listings. [57:19]

Resources And People Mentioned:


In my new book, Elevate, I share how I created the right structures and incentives to build a team of A-players, and how that helped me build a $200M Garage Door business in 19 states. Order it now and get access to 5 free amazing bonuses!