Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.
In this special episode of the Home Service Expert podcast, host and A1 Garage Doors owner Tommy Mello answers your biggest questions about things to look for in a CRM, shifting from a 1099 to W2 model, sales…
Show notes
- What’s happening at A1 Garage Door. [00:46]
- How to turn negativity into positive motivation. [02:24]
- About Tommy’s new book. [04:07]
- Hiring a dream manager and A1 Garage Door’s priorities. [04:44]
- About Home Service Millionaire and Garage Door Freedom. [05:58]
- Tommy’s views on dash and driver cams and their importance. [07:46]
- Things to look for in a CRM. [08:57]
- The advantage of shifting from a 1099 to a W2 Model. [10:03]
- Tommy’s book reading style. [12:17]
- Tommy’s tips on hiring. [14:53]
- What drives the most revenue for Tommy. [16:10]
- How to deal with a company that was not responsive to his offer. [17:55]
- What Tommy is doing with his old vehicles. [21:08]
- Why Tommy does not provide employees cell phones. [21:45]
- Tommy’s advice to himself if he were a one-man show today. [22:54]
- How to handle a small business that can’t afford to add additional staff. [26:18]
- Why apprenticeships work for business. [30:01]
- The power of promotional financing and rebates. [30:42]
- Tommy’s tips on home warranties. [32:12]
- A Zig Ziglar quote. [35:12]
- How Tommy built his admin and dispatch group. [36:08]
- Understanding service to sales to become profitable. [40:06]
- Why you need to gain the buy-in of employees to ensure success. [43:55]
- Sales psychology tips and book recommendations. [47:48]
- The role of CSRs in sales. [50:43]
- Tommy’s advice on how to grow a business. [51:28]
- The right questions to genuinely ask your customers. [52:35]
- Why having separate call tracking numbers works. [54:05]
- How to deal with fake listings. [55:09]
- Focus on getting great reviews over worrying about fake listings. [57:19]
Resources And People Mentioned:
- Home Service Millionaire by Tommy Mello
- The Dream Manager by Matthew Kelly
- Homeservicemillionaire.com
- The Home Service Millionaire Course
- Al Levi
- Dennis Yu
- ServiceTitan
- Milwaukee Tool
- Power BI
- Insights
- Amazon
- Monday
- Lytx
- Quickbooks
- InTech
- FICA
- Medicaid
- Audible
- Wayne Dalton
- Clopay
- AMARR
- Jody Underhill
- TikTok
- RapidHire
- Nextdoor
- Yelp
- Google My Business
- Thumbtack
- Dodge ProMaster
- E2
- Bill Rossell
- 1SEO
- Matt Woodward
- American Transmissions
- Rocket Fuel by Gino Wickman and Mark Winters
- Jonathan Whistman
- The Sales Boss by Jonathan Whistman
- Angi’s
- Leland Smith
- Groupon
- Living Social
- Ken Goodrich
- Tesla
- How To Win Friends and Influence People by Dale Carnegie
- Nexstar
- Starbucks
- 7-11
- Monster
- Gatorade
- Coke
- Influence by Robert Cialdini
- Whisper Sales Management by Joe Crisara
- Never Split the Difference by Chris Voss
- How Clients Buy by Tom McMakin and Doug Fletcher
- Objection Free Selling by Robert DeGroot
- Questions that Sell by Paul Cherry
- Secrets of Question Based Selling by Thomas Freese
- Valpak
- The Wizard of Ads by Roy Williams
- Craigslist
- Indeed
- HBO
GET YOUR FREE COPY OF MY NEWEST BOOK NOW!
This is my proven-and-tested playbook for growing your home service business without working like a madman. In this book you'll find everything from recruiting, marketing, sales, leadership, financing and much more! All I ask you is to cover the shipping cost.
