Gabriel Pinchev is an expert in contracting CRM with a strong background in the technology sector. He is the founder and the CEO of FieldPulse, a field service software that acts as a digital hub for running entire contracting businesses from a single app, which helps contractors keep track of their business and get paid faster.
In this episode, we talked about the benefits of having a CRM, putting up a business that scales beyond your craft, customer service…
Show notes
- Introducing Gabriel Pinchev. [0:55]
- More information about Gabriel. [01:57]
- Gabriel’s background before FieldPulse. [02:57]
- Understanding what a CRM is. [04:37]
- Pen and paper vs. CRM technology. [06:51]
- Putting up a business that scales beyond your craft. [09:49]
- The biggest mistake that new contractors make. [14:37]
- Important things to consider when choosing a good CRM. [19:40]
- How FieldPulse fits as a CRM for home service. [24:42]
- The perfect customer avatar for Field Pulse. [28:53]
- Balancing technology with human aspects to service customers. [29:48]
- Success stories of FieldPulse customers. [33:36]
- The challenges to getting a CRM and getting people to use it. [38:28]
- Understanding why some people don’t like CRMs. [39:32]
- The advantages to using CRM for the customer experience. [44:31]
- Providing discounts to customers and understanding its impact on margins. [49:17]
- The importance of pre-qualifying customers to your business. [53:17]
- Having a call center for your business. [57:52]
- How to get more information about Gabriel. [1:00:10]
- Books on Gabriel’s reading list. [1:00:55]
- Gabriel’s most important piece of advice to home service business owners. [1:06:32]
Resources And People Mentioned:
- Gabriel Pinchev
- FieldPulse
- Zapier
- Service Titan
- Housecall Pro
- Salesforce
- Hubspot
- Jobber
- The E Myth by Michael Gerber
- Lytx
- How to Win Friends and Influence People by Dale Carnegie
- Rich Dad, Poor Dad by Robert Kiyosaki
- Built to Last by Jim Collins
- Salesforce
- Infusionsoft
- Amazon
- Apple
- Lytx
- Power BI
- Domo
- They Ask You Answer by Marcus Sheridan
- Domino’s
- Pizza Hut
- Groupon
- Walmart
- Target
- A1 Garage Door Service
- Harley (Davidson)
- Yelp
- McDonald’s
- Never Split the Difference by Chris Voss
HAVE YOU ORDERED MY NEWEST BOOK YET?
In my new book, Elevate, I share how I created the right structures and incentives to build a team of A-players, and how that helped me build a $200M Garage Door business in 19 states. Order it now and get access to 5 free amazing bonuses!
