Gabriel Pinchev is an expert in contracting CRM with a strong background in the technology sector. He is the founder and the CEO of FieldPulse, a field service software that acts as a digital hub for running entire contracting businesses from a single app, which helps contractors keep track of their business and get paid faster.

In this episode, we talked about the benefits of having a CRM, putting up a business that scales beyond your craft, customer service…

Show notes

  • Introducing Gabriel Pinchev. [0:55]
  • More information about Gabriel. [01:57]
  • Gabriel’s background before FieldPulse. [02:57]
  • Understanding what a CRM is. [04:37]
  • Pen and paper vs. CRM technology. [06:51]
  • Putting up a business that scales beyond your craft. [09:49]
  • The biggest mistake that new contractors make. [14:37]
  • Important things to consider when choosing a good CRM. [19:40]
  • How FieldPulse fits as a CRM for home service. [24:42]
  • The perfect customer avatar for Field Pulse. [28:53]
  • Balancing technology with human aspects to service customers. [29:48]
  • Success stories of FieldPulse customers. [33:36]
  • The challenges to getting a CRM and getting people to use it. [38:28]
  • Understanding why some people don’t like CRMs. [39:32]
  • The advantages to using CRM for the customer experience. [44:31]
  • Providing discounts to customers and understanding its impact on margins. [49:17]
  • The importance of pre-qualifying customers to your business. [53:17]
  • Having a call center for your business. [57:52]
  • How to get more information about Gabriel. [1:00:10]
  • Books on Gabriel’s reading list. [1:00:55]
  • Gabriel’s most important piece of advice to home service business owners. [1:06:32]

Resources And People Mentioned:

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