Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $150 million-plus home service business with over 500 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses.
In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about business growth and strategy, franchising, pricing, marketing, people management…
Show notes
- The review platform one should focus on. [06:16]
- What every home service business should do during a recession. [07:26]
- Things to consider in buying a new company. [11:49]
- The business advice Tommy would give to his mid-20s self. [14:19]
- Some tips on dealing with burnout. [16:45]
- The best resource for learning how to hire in today’s market. [18:40]
- Tommy’s personal targets. [20:41]
- How the booking process goes. [22:14]
- The first thing Tommy will do to break through that 5 million ceiling HVAC contractor. [24:24]
- Overcoming calls as a new customer sales representative. [26:52]
- What makes a successful person stand out from the cream of the crop. [31:08]
- Focusing between buying leads or hiring an online marketing team. [35:00]
- A day in the life of Tommy. [44:53]
- The four key performance indicators that every home service business owner should focus on according to Tommy. [49:08]
- Franchising as a growth option. [51:13]
- Best books in time management. [52:38]
- The best time to rebrand your home service business. [53:09]
- Increasing your team’s effort to care for your customers and your business. [54:08]
- How Tommy goes about breaking into a new market. [59:06]
- What to tell a customer when comparing services from similar companies. [01:01:23]
- Discussing recommended purchasing strategies. [01:04:07]
Resources And People Mentioned:
- Home Service Millionaire by Tommy Mello
- Elevate and Win by Tommy Mello
- HomeAdvisor
- Yelp
- Angi
- Google Local Service ads
- Google My Business
- HomeAdvisor
- Thumbtack
- E Local
- Jodi Underhill
- 2 Second Lean (How to Grow People and Build a Fun Lean Culture at Work & at Home) by Paul A. Akers
- The Infinite Game by Simon Sinek
- Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention by John Ruhlin
- No B.S. Guide to Direct Response Social Media Marketing: The Ultimate No Holds Barred Guide to Producing Measurable, Monetizable Results with Social Media Marketing by Dan S. Kennedy and Kim Walsh-Phillips
- Ken McCarthy
- How To Live On 24 Hours A Day by Arnold Bennett
- Service Titan
- Michael Gerber
HAVE YOU PRE-ORDERED MY NEWEST BOOK YET?
In my new book, Elevate, I share how I created the right structures and incentives to build a team of A-players, and how that helped me build a $180M Garage Door business. Pre-order it now and get access to its first chapter before everyone else!
