Christian Devlin was the founder and owner of Devlin Plumbing Services based in South Carolina. He successfully grew his plumbing business from $180K in 2015 to over $1.5M in less than 3 years, and built its reputation as one of the best, most professional, and highest reviewed expert plumbing companies in Myrtle Beach. He is also the host of the podcast Ethical Contractors Alliance. In this episode, we talked about customer service, marketing, leadership…

Show notes

  • Introducing Christian Devlin. [00:30]
  • The one hiring strategy that helped Christian when he was new to the industry. [02:06]
  • Why you shouldn’t hire someone that’s never been in the home service industry. [04:14]
  • How to take market share without having to spend a fortune on marketing. [06:24]
  • Why your NAP (name, address, and phone number) should be the same across all platforms. [08:49]
  • How to get reviews from customers to build your reputation. [10:08]
  • Why price is not the biggest factor for customers. [12:16]
  • Christian’s take on working on a business instead of in the business. [14:57]
  • The perfect ratio of earners to non-earners. [16:01]
  • The KPIs that buyers look at when considering to buy a business. [19:43]
  • How SOPs are crucial in business. [24:20]
  • The two things that can cause the death spiral of your business. [28:12]
  • Why leveraging too much can be bad for your business. [30:24]
  • How Christian recommends handling pricing requests. [35:56]
  • The benefits of same-day dispatching. [37:44]
  • How a customer back guarantee can help your business differentiate itself from the competition. [55:09]
  • Two books on Christian’s reading list. [56:14]
  • Christian’s most important piece of advice to home service business owners. [58:31]

Resources And People Mentioned:

How To 3x Your Calls, Leads, Sales In 90 Days

To reward early listeners, I’m giving out a guide that contains my formula to 8-figure success. I have tested and proven these strategies in my own $30M home service business. They work time and time again. Whether it’s getting more calls, more leads or more sale. All you have to do is do what I did, and you will 2x or 3x your business.