Charlie Felker is the co-founder of Free-2-Grow, a company that provides back-office support to service-based companies, allowing the owners and operators to focus on their customers and growing their businesses. Free-2-Grow offers its customers the services of a full-time office manager at half of what it would cost to hire someone full-time and provides team support with its cross-trained staff.
In this episode, we talked about entrepreneurship, customer service, leadership, management…
Are You Missing Out On Calls That Could Have Been Turned Into Clients?
In the last month, how many times have you said you’d follow up with a prospect…But then got caught up with work and missed out on the opportunity? How many times you didn’t answer the phone because you were on the jobsite? And is your CRM up to date? If that’s you, then you need help from Free2Grow to take care of those things for you so that you can focus on growing your business!
- Introducing Charlie Felker. [01:21]
- How things are going for Charlie since his last time on the Home Service Expert podcast. [02:17]
- Charlie’s thoughts on franchising. [05:30]
- What Charlie thinks will happen in the home service industry for the next few years. [08:47]
- How one should maintain work-life balance. [14:25]
- What it takes for a home service owner to cultivate their relationship with partners. [17:00]
- How to deal with clients and what role AI plays in this process. [19:29]
- Drawing the line between software and great leadership. [22:48]
- The importance of happy calls. [27:00]
- The qualifiers for a good lead. [30:18]
- Effective ways to boost your company’s efficiency and productivity. [35:24]
- Some considerations when hiring administrative help. [36:23]
- Why home service businesses should consider outsourcing customer service. [40:07]
- The best way to contact Charlie. [47:45]
- Book recommendations from Charlie and Tommy. [48:21]
Resources And People Mentioned:
- Joe Cassara
- The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It by Michael E. Gerber
- David Goggins
- Simon Sinek
- Lifespan: Why We Age―and Why We Don’t Have To by David A. Sinclair PhD and Matthew D. LaPlante
- The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies by Chet Holmes
- Dale Carnegie
- $100M Offers: How To Make Offers So Good People Feel Stupid Saying No by Alex Hormozi
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