Ben Davis is the owner and CEO of Express Plumbing Service. Express Plumbing Service started as a one-man operation in 2006, and has since grown to the biggest plumbing operation in Idaho. The business collects more than 125 five star reviews on Google a month, and is rated as one of the Top 10 Places to Work.
In this episode, we talked about entrepreneurship, leadership management, team building, plumbing…
Show notes
- Introducing Ben Davis. [01:12]
- More about Ben’s business background. [02:19]
- A pivotal point in Ben’s life. [06:15]
- The benefits of ServiceTitan, and utilizing software to track KPIs. [09:38]
- Creating powerful content with the right photos. [13:33]
- How Ben’s business transitioned from servicing commercial to residential. [17:01]
- What a curbside evaluation is. [22:23]
- How Ben lets his tech handle the service call independently. [23:09]
- The importance of choosing the right people during the hiring process. [24:20]
- About RapidHire and Ben’s full training and apprentice process. [25:13]
- The importance of the turnover process during apprenticeship. [28:43]
- What the 6 options are all about. [33:39]
- Ben’s KPI goals for his techs and his target conversion rates. [35:27]
- Challenges with coaching veteran business owners on new business methods. [40:38]
- Becoming efficient with automation vs. hiring more staff. [45:27]
- Why it’s about who you hire and how you take care of them. [50:29]
- The importance of talking to and motivating your CSRs. [55:33]
- The mistake that small companies need to avoid. [58:14]
- Ben’s views on pushing people out of their comfort zones. [1:01:24]
- Hiring fast because top performers don’t wait. [1:07:35]
- How to entice and retain the best of the best. [1:12:13]
- The best way for business operators to learn and teach. [1:15:04]
- Ben’s big plans for the next few years. [1:21:28]
- How to get more information about Ben. [1:24:05]
- Why you need to start just getting things done. [1:27:39]
- Top books on Ben’s reading list. [1:30:33]
- Ben’s most important piece of advice to home service business owners. [1:41:33]
Resources And People Mentioned:
- Ben Davis
- Express Plumbing Service
- Seasuckers
- ServiceTitan
- Smart Service
- Pantheon
- Housecall Pro
- Jon Taffer
- Tom Howard
- Trainual
- RapidHire
- Tricks of the Trade to Success by Paul Kelly
- Ken Goodrich
- Schedule Engine
- Leland Smith
- Aaron Gaynor
- Joe Cesare
- Aaron’s Quality Plumbing
- Jody Underhill
- The Wizard of Ads by Roy Williams
- Home Service Millionaire by Tommy Mello
- The Five Dysfunctions of a Team by Patrick Lencioni
- Victor Rancour
- Absolute Airflow
- Service Champions
- The Dream Manager by Matthew Kelly
- Creating Competitive Advantage by Jaynie Smith
- The Sales Boss by Jonathan Whistman
- Garage Door Freedom
- Julian Scadden
- Jack Tester
- Nexstar (Network)
- Dan Antonelli
- Al Levi
- WWETT Show
- John Maxwell
- The E Myth by Michael Gerber
- Rhino X
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