Ben Davis is the owner and CEO of Express Plumbing Service. Express Plumbing Service started as a one-man operation in 2006, and has since grown to the biggest plumbing operation in Idaho. The business collects more than 125 five star reviews on Google a month, and is rated as one of the Top 10 Places to Work.

In this episode, we talked about entrepreneurship, leadership management, team building, plumbing…

Show notes

  • Introducing Ben Davis. [01:12]
  • More about Ben’s business background. [02:19]
  • A pivotal point in Ben’s life. [06:15]
  • The benefits of ServiceTitan, and utilizing software to track KPIs. [09:38]
  • Creating powerful content with the right photos. [13:33]
  • How Ben’s business transitioned from servicing commercial to residential. [17:01]
  • What a curbside evaluation is. [22:23]
  • How Ben lets his tech handle the service call independently. [23:09]
  • The importance of choosing the right people during the hiring process. [24:20]
  • About RapidHire and Ben’s full training and apprentice process. [25:13]
  • The importance of the turnover process during apprenticeship. [28:43]
  • What the 6 options are all about. [33:39]
  • Ben’s KPI goals for his techs and his target conversion rates. [35:27]
  • Challenges with coaching veteran business owners on new business methods. [40:38]
  • Becoming efficient with automation vs. hiring more staff. [45:27]
  • Why it’s about who you hire and how you take care of them.  [50:29] 
  • The importance of talking to and motivating your CSRs. [55:33]
  • The mistake that small companies need to avoid. [58:14]
  • Ben’s views on pushing people out of their comfort zones. [1:01:24]
  • Hiring fast because top performers don’t wait. [1:07:35]
  • How to entice and retain the best of the best. [1:12:13]
  • The best way for business operators to learn and teach. [1:15:04]
  • Ben’s big plans for the next few years. [1:21:28]
  • How to get more information about Ben. [1:24:05]
  • Why you need to start just getting things done. [1:27:39]
  • Top books on Ben’s reading list. [1:30:33]
  • Ben’s most important piece of advice to home service business owners. [1:41:33]

Resources And People Mentioned:


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