Ara Mahdessian is the co-founder and CEO of ServiceTitan, the leading field software for home service companies. What started as a summer project to help out his family business grew into an $800m company, and has since served thousands of successful home service businesses to date. In this episode, we talked about customer service, marketing, sales…
Show notes
- Introducing Ara Mahdessian. [00:30]
- The client that put ServiceTitan on the map. [04:14]
- What a “Pantheon” is, and why it’s important to ServiceTitan’s customers. [08:32]
- How ServiceTitan started servicing the garage door industry. [13:51]
- The kind of mindset that is crucial to ServiceTitan’s success. [14:13]
- The difference of a CRM and an ERP. [19:12]
- What an ERP tells you about your business. [21:42]
- The kind of companies that would be a good fit for ServiceTitan. [24:06]
- The reason why most of ServiceTitan’s customers keep their call centers and dispatching centers separate. [25:41]
- How to sell in an ethical manner. [32:02]
- Ara reveals ServiceTitan’s biggest challenge in the past year. [33:52]
- The kind of culture that creates high-performing teams. [35:37]
- One common mistake that most home service business owners make. [42:25]
- The important tools you can equip your technicians with to improve their close rates. [46:54]
- Two books on Ara’s reading list. [57:34]
- Ara’s most important piece of advice to home service business owners. [1:00:10]
Resources And People Mentioned:
- ServiceTitan
- Senior Leadership Teams by Debra A. Nunes, J. Richard Hackman, James A. Burruss, and Ruth Wageman
- Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin
- Raving Fans by Ken Blanchard
- John Akhoian
- Jaime DiDomenico
- Darius Lyvers
How To 3x Your Calls, Leads, Sales In 90 Days
To reward early listeners, I’m giving out a guide that contains my formula to 8-figure success. I have tested and proven these strategies in my own $30M home service business. They work time and time again. Whether it’s getting more calls, more leads or more sale. All you have to do is do what I did, and you will 2x or 3x your business.