Featured Podcast Guest
Owner of Ashbusters Chimney Service
Our Team is family and so are our customers. That’s why we work hard to provide peace of mind to each and every customer. We know what we do makes a difference, so for the past 25 years and today, we stand by our commitment that the job is done right. That means it’s on time, without mess, without aggravation and at the lowest cost possible.
Our team members are skilled professionals dedicated to providing the best possible customer service, whether they are behind the scenes in the office, or in your homes. We believe we are the best in the business. If you don’t believe us, just ask our customers.
Ashbusters Chimney Service was started in 1985 by Mark Stoner and has served the Middle Tennessee Area ever since. We are a certified chimney sweeping company dedicated to keeping your chimneys clean and safe.
Enterprise Account Executive
Since 2001, Callcap has been the worldwide industry-leader in sales, marketing, customer service qualification, and analysis. Our mission is to “Provide vision to business conversation.” Callcap’s product suite includes, but is not limited to, call measurement, call recording, lead qualification, missed opportunity identification and recovery, online and offline lead conversion analysis, customer experience and satisfaction insights, a business-text platform, and many other applications built to enhance customer communication and deliver raw, actionable business intelligence.
These automated technologies are designed to uncover real-time data that our clients use to identify and create new opportunities for “now” actionable insights and sustainable growth among marketing, sales, retention, and customer service channels. When integrated, our clients realize increased return on investments, lower customer acquisition costs, a refined frontline operation, enhanced customer experiences, and a well-maintained brand reputation. We take pride in the deep-rooted, long-lasting partnerships we've established with thousands of American and Canadian businesses - from startups to Fortune 500 enterprises – who are committed to a progressive, forward-thinking approach towards data-driven decision management.
Things are changing. Call intelligence focused on understanding the relationship between marketing channels, has become critical in the ultra-competitive and constantly evolving landscape of digital and traditional marketing. Adopting a solution that delivers real-time, measurable insights focused on attribution, correlation and causation - specifically, digital and traditional lead conversions - will further develop client success management, using evidence-based intelligence to make swift decisions; ultimately, mitigating loss while maximizing effectiveness.
One of our major differentiators is our Callsurance service, which listens to each call with a live and trained call analyst. Human analysts provide richer data and more reliable outcomes through pre-set dispositions and call grading. Plus, Callcap can alert our clients in near-real time when someone hung up without making a purchase, so the client can immediately react to any potential issues.
At Callcap, our passion is to be the most trusted advisor in quality analytics. To that end, we function as a real-time laboratory, testing new technologies, methodologies, and customized projects for our clients within our own company.
We are headquartered in Wichita, Kansas - the nation's rapidly developing epicenter of entrepreneurship and technology advancement. We are proud to play a part in bringing some of the Midwest's brightest tech minds together under one roof.
In 2018, Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers, based in Seattle, WA acquired Callcap to create a leading conversational analytics company across both voice and text messaging/SMS communications channels. The combined company has the largest set of business conversation data in the market. This unique asset will enable the company to accelerate its innovation in AI and Conversation Analytics Technology.
Susy Boyter has built her career in the technology business solutions industry. She spent 22 years with AT&T, first in telephony as a service representative, and then in marketing as a key account sales manager. In 2004, Boyter joined the Cramer-Krasselt Agency as a national sales manager, where she was first introduced to Callcap’s services as a reseller. Finally, in 2009, Boyter officially came on board with Callcap as a call measurement and evaluation specialist, a position she retains today.
125 N Emporia, Suite 201
Wichita, KS 67202
321-265-7877 (Text or Call)
Who is PRAXIS S-10 ®?
Praxis S-10® is the fastest growing Success College For Contractors in history, founded by HVAC industry legends and innovation pioneers Jim Abrams and Terry Nicholson, in conjunction with one of the nation’s most successful residential contractors, Jimmy Hiller. This organization is the culmination of four decades of industry innovation, trailblazing leadership and world-class contracting knowledge.
To Create the World’s Most Successful Contractors
How Can Praxis S-10 ® Help an HVAC Contractor?
- Praxis S-10® has a 10-step success process evidenced and proven to help contractors achieve their goals. These aren’t the opinions or best practices from other contractors. These are the ten proven steps that have built 8 national brands and made 100’s of millionaire contractors inside of this industry. Because of their track record of success, nearly all of the largest, most successful contractors today are utilizing the systems that were developed and engineered by Praxis S-10™ founders.
- World’s Greatest Employees. Praxis S-10® is designed to build the world’s greatest employees for every position within an HVAC company. Jimmy Hiller, one of the largest residential contractors in the U.S., has invested over $1M dollars into a state of the art training facility to bring the world’s greatest training to Praxis S-10® members.
- Members of Praxis S-10® have unprecedented support from the staff serving their members. Clients have unlimited access to their team via telephone, classroom, online training, live interactive video streaming and national conventions.
- Praxis S-10® is the only organization in existence that provides contractors with the solutions to succeed in the digital, online world.
Founder of The Blue Collar Success Group
Kenny Chapman, The Blue Collar Coach and founder of The Blue Collar Success Group, owned a multi-million-dollar PHC company for 23 years and has become an award-winning industry speaker, trainer, and consultant. Kenny has authored two books: The Six Dimensions of C.H.A.N.G.E. and In-Home Sales Acceleration, created Service Sales Success School Online, and is a columnist for Plumbing & Mechanical Magazine. Kenny has shared the stage with motivational gurus like Jack Canfield and Les Brown, was named one of America’s Premier Experts in 2011, received the 2014 Tom McCart Consultant of the Year Award, and has been seen on ABC, NBC, CBS, and Fox.
Kenny founded the Blue Collar Success Group based on providing what was lacking in the in-home service industry. Owning his company in Colorado and as an award-winning industry trainer, he knew something was missing. Kenny heard it from peers and felt it himself; training was lacking consistency and retention, onsite consulting was falling flat, and there was nowhere for business owners and leaders to go for truly personalized, in-depth focus on their business. So, the Blue Collar Success Group was born, and has evolved into the premier training and business development organization for the in-home service industry in the U.S., Canada, and Australia.
Here is what Kenny says about what he and the Blue Collar Success Group offer:
“-We help you build a company that serves your life. If your business is currently running you, it’s time to put it in its place! If you feel like a hamster on a wheel, going nonstop and never getting anywhere, we can help you (safely) jump out of the wheel and back into strategically running your business.
-We offer four customizable coaching groups, live and online events, and web-based training for every aspect of your company. We never take a one-size-fits-all approach because every business is different. You wouldn’t want the doctor prescribing cold medication for your broken wrist; it wouldn’t help your situation…you don’t want a coaching organization recommending things that won’t work for you, either. We know what’s effective because all of our certified coaches and trainers have been in your shoes and have actually done what they recommend.
-We bring people together who are on the same level; not necessarily in company size, but in mindset and level of understanding. You’ve probably heard the saying: “If you’re the smartest person in the room, it’s time to find a different room…” well, that’s why we protect who is allowed into our Titanium Club…we’ve got that different room for you.
-We provide cutting-edge resources and valuable connections so you don’t waste time doing it alone. You don’t have time to follow Google’s every move or constantly research the latest recruiting tactics; that’s what we’re here for. Between our members, partners and The BCSG team, you’ll never be left in the dark.
-We have fun. It can’t be all work all the time! It’s a balance and we can help you find that balance, too.
-Have you ever heard of “Blow your mind ROI”? That’s because we might’ve made up the phrase, but it’s our goal with everything we offer. Every single thing we do is backed by a 100% more-than-satisfaction guarantee. Pretty sure your investment broker can’t compete with that.
-Our events are impactful, the processes are proven, and the results are real. From tech training classes to intensive one-on-one leadership coaching, to our Titanium-exclusive Acceleration Days events, we’ve got you covered on every level. After you and/or your team members attend one of our events, you will only wish you had found us sooner.”
For more information on Kenny and The Blue Collar Success Group’s offerings and resources, visit: www.thebluecollarsuccessgroup.com
Mentor to HVAC, Plumbing & Electrical Service Business Owners Who Want to Double Their Revenue & Profits
Mike J. Agugliaro, Author & Founder
Mike Agugliaro is the Business Warrior and he’s creating a movement to change the lives and businesses of service business owners around the world.
Mike’s professional story starts when he and a fellow electrician founded a small electrical company in New Jersey. He had high hopes for his company but it struggled in the first several years even though Mike and his business partner worked longer and longer hours.
Nearly a decade into owning the business, Mike and Rob realized they couldn’t work any harder and yet their business wasn’t growing; they thought they’d have to shut the business down. Instead this moment became a turning point and they decided instead to learn what it would take to grow the business. They invested in themselves and actively sought out the very best experts, soaking up everything they could learn and applying it in their business.
The years that followed were dramatically different than the first decade: that small electrical company skyrocketed with multi-million dollar year-over-year growth, and grew to become one of the largest and best-known home service businesses in New Jersey, generating more than $30 million a year with a team of 200 people.
In 2017, Mike and his business partner chose to sell the company and put their full focus into serving the home services industry. Their success has been recognized by numerous experts; even Shark Tank billionaire Kevin O’Leary called them, “the Real Deal.”
Today, Mike and Rob lead CEO Warrior, the highest level coaching and training organization on the planet for home service businesses. Mike is an inspirational coach and mentor, sharing his $30 million dollar blueprint to help service business owners achieve massive wealth, freedom, and market domination.
Mike has been featured in MSNBC, Financial Times, MoneyShow, Success Magazine, Inc. Magazine, and more, including numerous industry magazines like Contractor Magazine and Plumber Magazine. He is a popular author with more than a dozen books written; he’s an engaging and sought-after speaker who has shared the stage with Jay Abraham, Brian Tracy, Mike Michalowicz, Brian Kurtz, and others; he’s the founder of HomeownersNewswire.com; and he’s the host of the CEO Warrior Podcast.
Mike lives in New Jersey with his wife and two children. When he’s not serving business owners or writing books, Mike can probably be found in his dojo practicing martial arts—a discipline he’s followed since childhood, which gives him the focus and tools to smash through barriers and relentlessly pursue mastery in all areas of life and business.
President & COO of HomeAdvisor
Highly motivated and proven internet executive with experience delivering results and managing significant scale, rapid growth and profitability through innovative thinking. Proven record of execution and integrity. Diverse management skills capable of leading and optimizing teams from 10 to 3,000+ in all areas of Sales, Operations, Product, Digital Marketing and International Expansion.
Helping You Grow Your Business
One Homeowner at a Time
- Connect with the Targeted Prospects You Need to Succeed
Tell us what you do and where, and we deliver prospects
that meet your exact needs.
- Stay in Control and in Charge of Your Business
You control your budget and lead preferences.
- Leap Ahead of the Competition to Win More Jobs
Our lead management tools keep you organized and in touch
with the homeowners, you need to grow your business.
Founder & CEO of Basement Systems Inc.
At age 16, Larry Janesky achieved the Eagle Scout rank. He went on to earn six palms with 53 merit badges.
Larry started his entrepreneurial passion as a teen, being involved in several ventures including a very large paper route. After graduating high school, he started his own business “Carpentry, call Larry, no job too small.” This lead to the building of his first house at age 18 and 23 additional homes in the five years after.
When the building boom of the time collapsed, Larry started a basement waterproofing business. Within two years, in 1990, he was developing products for the industry and developing a dealer network of contractors to use those products across North America.
Today his companies are collectively called Contractor Nation – the largest employer in Seymour, CT with 385 employees. The companies include contractor dealer networks in basement waterproofing, crawl space retrofitting, basement finishing, home energy conservation and attic insulation. Larry’s local service company Connecticut Basement Systems serves homeowners across Connecticut and NY. Contractor Nation also includes an internet marketing agency for contractors, a finance company and the School of Entrepreneurship (https://www.thesoe.com/) where he teaches other contractors to be successful.
Larry has invested heavily in his facilities to provide a unique and fun place for his employees to work.
Larry’s sphere of influence has positively affected the community with jobs being created, large buildings built and occupied. He provides business for many suppliers to his 150 million dollar per year business.
Larry has initiated many service projects over the years; notably the complete construction of a large public playground at the Ansonia Nature Center, and the restoration of a church in Bridgeport. He and his wife Wendy sponsor seven inner city children to attend a private school.
Larry is a teacher at heart. He has written many books, audio recordings, and taught thousands of people in his classes over the years. Currently he is completing writing the three year curriculum for his School of Entrepreneurship. Larry has written a daily blog called “Think Daily” and “Think Daily for Businesspeople” every weekday for the past ten years. Think Daily is free and has 27,000 subscribers. (Sign up at http://www.thinkdaily.com/)
Larry and his wife of 26 years have three adult children, Tanner, Chloe and Autumn. Larry is an avid motocross rider. As a team, he and his son won the Baja 1000 in 2015 - the longest non-stop cross country race in the world (1000 miles +/-). The documentary “Into the Dust” (https://youtu.be/YYaQLS-7ejU) chronicles their race.
Sites to check Larry out on:
Youtube – Larry Janesky
Owner, co-founder, and president of College Hunks Hauling Junk
The College H.U.N.K.S.® Story
The Origins of Our Moving & Junk Removal Company
College H.U.N.K.S.® Hauling Junk & Moving was born in the summer of 2003 when 21-year-old Omar Soliman spotted an opportunity to earn a little extra money to spend during his summer break from college. His mom owned a furniture store in the Washington, D.C. suburbs, and Omar had noticed that during deliveries, customers would often ask if they could haul away old furniture. They were willing to pay $50 or more for the service. Recognizing a need — and determined not to spend another summer working a crummy job — Omar asked his mom if he could borrow her beat-up old cargo van and use it to offer junk hauling services. Later that night, he sat down with his best friend since high school, Nick Friedman, and started coming up with names for the business. Omar tossed out “College Hunks Hauling Junk,” and everyone got a good laugh. Then they thought about it for a minute. You know, that’s actually a pretty good name!
Omar used his computer to create some fliers, and the next day he started putting them up in the neighborhood. That evening, his phone started to ring, and they scheduled jobs from day one. The business took off and the pair realized that just about everyone had something they needed help removing from their homes. Without experience or much of a plan, the business made more than $8,000 that summer. The taste of entrepreneurship was exhilarating, but Nick and Omar weren’t yet thinking about College H.U.N.K.S.® as a career. They had always been told to study hard, do well in school, and get a nice job working for someone else. They went back to school for their senior years — Nick at Pomona College in California and Omar at the University of Miami.
Winner of the Rothschild Entrepreneurship Competition
After the wildly successful summer, fate intervened. The University of Miami had just started the annual Rothschild Entrepreneurship Competition, which awarded a $10,000 prize to the best business plan and $500 to $5,000 for honorable mentions. Omar figured he could win at least $500 by writing a formal business plan for College Hunks Hauling Junk. He called Nick to tell him about the contest, and together they laid out a vision for a new type of junk-hauling company.
They knew what a ragtag junk-hauling operation looked like — that’s what they ran in the summer of 2003 — and they knew that most junk haulers were the same. But they had a vision to build something much better: A fully branded and systematized operation for serving customers, using a customer call center to boost efficiency. The centralized job scheduling would allow franchisees to handle more jobs more quickly, resulting in more profits. Marketing, uniforms, and an emphasis on “WOW” service would create a great customer experience, ensuring repeat and referral business.
Omar spent six days putting the business plan together, dropped it off at the entrepreneurship office, and headed to the airport to join Nick and their buddies for Spring Break. When he returned, he learned that out of 150 entries, College H.U.N.K.S.® had been selected as one of 20 finalists. He was invited to give a presentation to a group of alumni judges consisting of business owners from all over the country. And he blew them away.
When he received the first-prize check for $10,000, he knew that “College Hunks” — an idea born over a few beers with buddies — had become something special.
Advisor on customer experience and employee engagement
- Michel began his career as a call centre agent working for a medium-sized company in Vancouver, Canada.
- During his tenure with the company, he recognized that customer experience, employee engagement and company culture would grow to become his expertise.
- After leaving the organization, he was hired by companies like LUSH, Verizon Wireless, BlueCross BlueShield, Alfa Romeo and many others spanning dozens of industries and companies of all sizes.
- Today, he’s an entrepreneur who owns businesses with over 8-figures in profitable revenue and 100+ employees.
- He has traveled to countries like Canada, USA, Austria, Australia, Saudi Arabia, Germany, Israel and many others to keynote speak at events and company conferences.
- He has been included in publications like Inc, Entrepreneur, Forbes and Digiday.com.
- His first book is set to be released in fall 2018.
Michel Falcon is an entrepreneur, advisor, and international keynote speaker who leverages customer, employee engagement and company culture strategies to grow businesses.
As an entrepreneur, Michel has grown a hospitality company with over hundred employees and tens of millions in yearly revenue. The strategies and tactics he shares with his clients and audiences are the exact ones that he has successfully used in his businesses – you can trust these programs because they are tried, tested, and true.
At any given time, he is advising at least a dozen multi-million and billion dollar companies across dozens of industries, ranging from tech start-ups, home service businesses, quick-service restaurants, banks, telecommunications giants, biotechnology firms, and more. He passes along his customer experience and employee engagement strategies to these companies to help them grow revenue and profitability, all while becoming admired brands.
He is the founder of the People First Culture™ philosophy which is defined as, “An honest commitment from leaders to put their employees and customers at the core of their decision making.”
Companies like LUSH, Verizon Wireless, Alfa Romeo, Lexus, Illumina, Electronic Arts, and BlueCross BlueShield have called on Michel to work with them on their strategy or speak at their company events.
Michel has traveled throughout the world, visiting Canada, USA, Israel, Austria, Australia, Germany, Nigeria, and others to speak at conferences ranging in size from 25 to 1,200 audience members.
His thought leadership has been included in Entrepreneur, Inc, Time, Forbes, Digiday, and Yahoo Small Business Advisors.
A PERSONAL ANECDOTE
I’m not an academic – I’ll be the first to admit that. However, I’ve always been interested in how businesses grow. Naturally, I enrolled in a university. I struggled for two years. I didn’t have a focus or an idea of what I wanted to specialize in. Was it sales, marketing, PR?
It wasn’t clear to me.
In 2006, I was on the court playing basketball with a friend who had just got a gig with a company called 1-800-GOT-JUNK? It was a medium-sized business based in Vancouver that grew quickly from a $1000 investment and into a $150 million dollar international company (today’s revenue being $250 million+).
I was intrigued.
They had grown into an entrepreneurial success story – and had recently won The Best Workplace in Canada award.
I hurried home and began to study the company. I was glued to the screen – learning as much as I could about what made it a success. I was confident that I could learn more from this company than from any lecture at my university. I was hooked – and wanted to understand what it really took to grow a business so quickly and with this sort of success. I sent off my resume and waited. Now, came the difficult part – breaking the news to my traditional South American parents. It was time to call it quits with school and work for a company that hauls junk. I knew I was too old to be spanked with a wooden spoon, but I got an earful for what felt like an eternity. The conversations weren’t easy – but my parents began to buy into my idea.
Now, I just needed to secure this job.
President of Phenomenal Products, Inc & Best Selling Author of 7 Books
Howard Partridge Bio
Howard Partridge is an international business coach with coaching members in over 100 industries in 18 countries. He is a best selling author of seven books, a TEDx Speaker, the exclusive business coach for the Zig Ziglar Corporation, the first Ziglar Legacy Trainer in the world, the first founding member of The John Maxwell Team and a Master Trainer DISC Certified Human Behavior Expert.
Howard grew up on welfare in Mobile Alabama and left home at 18. He arrived in Houston, Texas on a Greyhound bus with only 25 cents in his pocket. He started his first business out of the trunk of his car over 34 years ago and built it into a multi-million dollar enterprise. He has owned 9 small businesses altogether and owns 4 companies at the time of this printing.
He is president of Phenomenal Products, Inc. which helps small business owners stop being a slave to their business by transforming it into a predictable, profitable, turnkey operation. For the past two decades Howard has helped small business owners around the world dramatically improve their businesses.
He has led hundreds of seminars, webinars, workshops and holds his own live multi-day events which have featured some of America’s top business trainers including John Maxwell, Michael Gerber, Bob Burg, Dr. Joseph A. Michelli, Darren Hardy, Dr. Robert Rohm and American legend Zig Ziglar.
Howard is married to Denise, has one son, Christian, and is a proud grandfather to Gigi Partridge.
Get Free Videos, Webinars and Resources for growing a phenomenal business and living a phenomenal L.I.F.E. at www.HowardPartridge.com
Phillips Home Improvements’ CEO and President
Jason Phillips and the Phillips Team: Enriching Lives and Renewing Homes One World Class Presentation at at Time
By: Jennifer Smith
A change agent in home improvements from Plano, TX, Jason Phillips, Phillips Home Improvements’ CEO and President, has one passion: renewing homes. But, for over 20 years, it’s been about more than just paint. It’s been about providing The Ultimate Customer Experience to homeowners and The Ultimate Working Environment to our team of 30+ team members. It’s been about providing the same care on the “outside” of the home that homeowners provide and protect on the “inside”, about enriching lives.
While his career began humbly, Jason quickly saw opportunities to improve the customer service and workmanship received by homeowners industry-wide and resolved to give customers a WOW experience. And today Phillips wows the customer with our World Class presentation from start to finish, from the way we answer our phones with precision listening skills to the hands-on sales experience we create for the customer to the way we complete the final project details with excellence and warranty our work.
Jason began his painting business in ‘97, poising Phillips to create WIN-WIN situations for homeowners, team members, and vendors alike. With carefully timed additions of roofing, gutters, siding, and windows over the past 22 yrs., Jason keeps creating WIN-WIN situations. He’s already planning for the next big product additions, several years down the road in his thinking, but with one foot firmly planted in the present, continuing to perfect the processes that have differentiated Phillips in the marketplace through the decades. Jason continually inspects what he expects.
A dynamo, mover, shaker, and innovator, Jason’s a paint expert in the people business. He is quoted in Ann Marie Sabath, best-selling author’s latest book, What Self-Made Millionaires Do That Most People Don’t and in June 2018’s inPaint Magazine. He is a The Wealthy Contractor podcast contributor, was featured on Blue Collar Millionaires in 2017, and most recently on the Home Service Expert podcast.
Jason and his Teamily are no strangers to accolades either. Phillips is A+ rated with the BBB 21 yrs. running, Consumer’s Choice Awarded 9 yrs., Best Picks Certified 8 yrs., Angie’s List Super Service Awarded 8 yrs., Home Advisor Top Rated, and a 2017-18 BBB Torch Award for Ethics finalist. Additionally, Phillips was awarded spot #140 in the Qualified Remodeler’s Top 500 list for 2018. We don’t plan to rest on laurels though. Phillips has its sights set on becoming recognized as one of the best employers in DFW. But even more importantly, Phillips aspires to help others in our industry find success through our best business practices … such as operating on a cash basis, employing healthy accountability, hiring on science, and using a sound sales methodology based on industry-leading research.
As for Phillips’ CEO, Jason’s a visionary, but he’s also a regular guy. Teller of bad dad jokes. Beach lover. Cool car enthusiast. Avid reader. Leader builder. Family Promise business advisor. And most importantly, respected husband, father of 5, Christ follower. He teaches his kids that debt is bad, money is just a tool to enrich lives, and that with sales, the right people, and leadership, they can succeed in any economy, and make a difference daily.
Facebook: Phillips Home Improvements
Meet Keith Kalfas
Keith Kalfas is the social media world’s leading landscaping & window cleaning influencer and one of the most-watched and followed personal development coaches in his industry. His videos have been viewed 20MM times, 200,000 people see his posts each week online and 2,500-plus students have taken his online courses at the Keith Kalfas Academy. Because of these results. Keith has been featured in Turf Magazine, Window Cleaning Magazine UK and has been invited to speak at The Huge Convention, the UAMCC, IGNITE, CSA and several other industry events. Keith also hosts his very own "sold-out" live event each year in Michigan called the "Marketing ROI". Keith has written and self-published two books including "How to Start a Landscaping Business" and "The Window Cleaning Blueprint" and is scheduled to release his new book on small business marketing soon. He is now a regularly requested speaker in the small business world and plans on giving many inspirational talks in the near future