Podcast

The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs. In this show, I will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies.

Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+) etc.

E19: Boosting Your Bottom Line With Outstanding Customer Service

Shawn is the co-owner and CEO of Reynolds Brothers Exteriors, a successful family-owned eavestrough & exteriors company in Toronto, Canada. In the years since they launched, they’ve received numerous recognitions, such as the Consumers Choice Awards, and HomeStars’ “Best of 2017” award. In this episode, we talked about customer service, hiring, leadership…

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E18: Connecting With Your Customers At An Emotional Level

Brigham is the founder and president of Power Selling Pros, a leading coaching and training firm dedicated to making your call center better. Power Selling Pros started training six call handlers in 2009. Today, they’ve successfully trained 450 call handlers and have worked with over 120 companies from around the globe. In this episode, we talked about customer service, booking rates, customer experience…

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E17: Getting Your Booking Rates To As High As 90%

Susy is a Major Accounts Manager at Callcap, a platform that empowers businesses to improve their marketing effectiveness and customer service through call tracking and monitoring. Susy has years of experience in analytics and telephony, and has helped plenty of businesses, including several in the home service industry, get their booking rates up and grow their business. In this episode, we talked about booking rates, sales, customer service…

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E16: Transforming From A One-Man Show To An Employee-Centric Business

Mark Stoner’s fair share of failures has made him into the success that he is today. He went from running a one-man chimney sweeping business to turning it into a multi-million dollar business. Today, Mark Stoner owns and runs Ashbusters Chimney Service, the third largest chimney sweep operation in the U.S, and is the author of Blue Collar Gold: How To Build A Service Business From The Dirt Up. In this episode, we talked about hiring, leadership, company culture…

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E15: Becoming #1 In Your Local Market With Google Local Services

SearchKings was established in 2009, and has since built an impressive customer base of over 1200 business owners across North America. They were one of the only five Google Premier Partners that was selected for the Google Guarantee program. In this episode, we talked about search engine marketing, paid ads, customer service…

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E14: Scaling The Right Systems That Your Team Say YES To

Keith Lee started his business career as a sales rep for Thompson Marking Service in 1978, worked his way up, and successfully bought the company in 1992. The systems he developed and implemented allowed the company to grow its sales from $300k to $15M per year, and earned them the recognition of being the “Best Small Business to Work For in Washington State” by Washington CEO Magazine. It eventually grew to become what we now know as American Retail Supply. In this episode, we talked about systems, hiring, management…

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E13: John Jantsch – Turn Your Business Into A Marketing Machine

John has been hailed as the “Peter Drucker of Small Business Marketing tactics.” He’s been a marketing consultant to small business owners for thirty years, a renowned speaker, and author of several marketing and business books, including Duct Tape Marketing. In this episode, we talked about small business marketing strategies, productivity, getting more referrals for your business…

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E12: Capturing 25% More Customers With Smart Financing

Darius is the COO of F.H. Furr Plumbing, Heating & Air Conditioning, Inc, a 250-employees home service company with two offices in Virginia, and one in Maryland. Their biggest accomplishment to date is doing $1 million in financed serviced jobs in just three months. In this episode, we talked about hiring, sales, financing…

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E11: Building A $100M Legacy In Entrepreneurship And Life

Cameron is a natural-born entrepreneur, with two multi-million companies under his belt at the early age of 35. His accomplishments include engineering 1-800-GOT-JUNK?’s spectacular growth from $2 Million to $106 Million in revenue and 3100 employees, all in under six years. In this episode, we talked about delegation, systems, and processes…

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