E18: Connecting With Your Customers At An Emotional Level

E18: Connecting With Your Customers At An Emotional Level

Brigham is the founder and president of Power Selling Pros, a leading coaching and training firm dedicated to making your call center better. Power Selling Pros started training six call handlers in 2009. Today, they’ve successfully trained 450 call handlers and have...
E17: Getting Your Booking Rates To As High As 90%

E17: Getting Your Booking Rates To As High As 90%

Susy is a Major Accounts Manager at Callcap, a platform that empowers businesses to improve their marketing effectiveness and customer service through call tracking and monitoring. Susy has years of experience in analytics and telephony, and has helped plenty of...
E14: Scaling The Right Systems That Your Team Say YES To

E14: Scaling The Right Systems That Your Team Say YES To

Keith Lee started his business career as a sales rep for Thompson Marking Service in 1978, worked his way up, and successfully bought the company in 1992. The systems he developed and implemented allowed the company to grow its sales from $300k to $15M per year, and...