E18: Connecting With Your Customers At An Emotional Level

E18: Connecting With Your Customers At An Emotional Level

Brigham is the founder and president of Power Selling Pros, a leading coaching and training firm dedicated to making your call center better. Power Selling Pros started training six call handlers in 2009. Today, they’ve successfully trained 450 call handlers and have...
E17: Getting Your Booking Rates To As High As 90%

E17: Getting Your Booking Rates To As High As 90%

Susy is a Major Accounts Manager at Callcap, a platform that empowers businesses to improve their marketing effectiveness and customer service through call tracking and monitoring. Susy has years of experience in analytics and telephony, and has helped plenty of...